IT Associate

Posted Date 3 weeks ago(2/27/2018 3:19 PM)
Regular Full-Time


International Business & Technical Consultants, Inc. (IBTCI), a U.S. based international development consulting company established in 1987, has worked in over one hundred countries and implemented over two hundred projects.  IBTCI serves government agencies, private sector companies and several donor agencies.  IBTCI specializes in Monitoring & Evaluation (M&E) across many sectors including, but not limited to, conflict and crisis, democracy and governance, economic growth, education, environment, and global health.


Job Title:                                        IT Associate

Department/Location:                  Vienna, VA

Reports To:                                    Senior Manager, Information Technology

Type:                                             Regular Full-Time

Classification:                               Non-exempt


Essential Duties/Tasks and Responsibilities:  

  • Perform installs, upgrades, moves and changes for computer workstation hardware and software, printers and peripheral devices.
  • Serve as initial point of contact for all technical support required for computer workstation hardware and software, telephone, network, operating system, printing and internet access problems.
  • Investigate/troubleshoot user issues and identify the source; determine possible solutions; test and implement solutions.
  • Install, configure and maintain personal computers, windows networks, apple workstations, file servers, network cabling and other related equipment, devices and systems.
  • Configure disk drives, printers and related equipment.
  • Perform software and hardware application installation and upgrades.
  • Maintain firewalls, file permissions, file system integrity and add and delete users.
  • Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
  • Collaborate with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently.
  • Maintain network and PC preventive maintenance logging efforts to ensure network and data integrity.
  • Other duties as assigned.


Required Knowledge, Skills and Abilities:

  • Demonstrated experience with troubleshooting hardware and software issues.
  • Previous experience providing help desk support for end-users.
  • Strong communication and interpersonal skills.
  • Ability to work independently as well as part of a team with minimal supervision.
  • CompTIA A+ Certified strongly preferred.


Minimum Requirements:

  • In-depth knowledge of VMware and Microsoft server software.
  • Strong knowledge of Windows 7 and Mac operating systems.
  • Previous experience with network configuration and troubleshooting.
  • Strong working knowledge of DNS and DHCP servers.
  • Experience with Microsoft Server 2008 R2 configuration and support.


Education:  Bachelor’s degree in Computer Science or other relevant field required.


Working Environment:  Work is typically performed in an office environment.


Physical Requirements:  This is largely a sedentary position that requires the ability to speak, hear, see, and lift small objects up to 20 lbs.


Supervisory Responsibility:  None.


Travel:  Local travel including time spent in our satellite office in Washington, D.C.


Work Authorization:  Candidate must be authorized to work in the U.S.A.



No phone calls please.  All candidates will be acknowledged, but only final candidates for particular activities will be contacted.




IBTCI is committed to a policy of equal employment opportunity for all persons without regard to race, color, religion, sex, age, marital status, disability, sexual orientation, national origin, disabled veteran or Vietnam-era veteran, or any other classification protected by applicable anti-discrimination laws.  We prohibit and do not tolerate any form of discrimination or harassment.


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